CLIENT CONTRACT
Congratulations on your decision to improve your health and wellbeing by investing in a coach. I am very excited to have you as a part of my team and to assist you in reaching and exceeding your goals!
MY COMMITMENT TO YOU
- 1. Confidentiality – All information you give to me will be kept in confidence. Your personal details and medical information will not be made available to third parties unless permission to do so is granted by you
- 2. Recommendations – Using my judgement and experience, I will suggest certain exercise and other lifestyle advice that I believe will help you achieve your personal goals, but if at any time you have specific requests please tell me so I can accommodate them
- 3. Support – I will be available via WhatsApp or email to answer any questions you may have and will endeavour to respond to these within 24 hours.
In order to maximise progress it is important that you fully commit to all sessions and therefore there are certain terms and conditions that must be adhered to.
Please read the below terms and print and sign at the bottom of the page.
1-1 PERSONAL TRAINING & TRAINING PLUS TERMS & CONDITIONS
- 1. Personal training sessions that are not rescheduled or cancelled 24 hours in advance will result in forfeiture of the session and a loss of the financial investment at the rate of one session
- 2. Clients arriving late will receive the remaining scheduled session time, unless other arrangements have been previously made with the trainer
- 3. Personal training payments are non-refundable and refunds will not be issued for any reason, including but not limited to relocation, illness and unused sessions
- 4. Emergency cancellations will be treated at the discretion of the personal trainer
- 5. In the case of the personal trainer falling ill or being unable to instruct the session, the session will be cancelled and rearranged
- 6. You must disclose all health information as requested at our initial consultation and keep me updated with any changes to your health status. This includes all medical conditions; physical and mental, injuries, allergies, and medication you are taking. If necessary, you may need to seek clearance from your doctor before participation in the exercise programme I recommend
- 7. Whilst for most people exercise is hugely positive with many health benefits, there remains some risk that I require you to be aware of and for you to sign the PARQ and informed consent form that I provide
- 8. 3 weeks’ notice is required if you wish to end your personal training. This allows time to fill your slot
- 9. For Training PLUS clients, on weeks where the client chooses not to partake in their face to face session (i.e. holidays etc), the check in service will not be available.
- 10. For Training PLUS clients, all 5 session blocks must be used within 9 weeks of the initial session date or the sessions will be forfeited
GROUP & 2-1 PERSONAL TRAINING TERMS & CONDITIONS
- 1. Personal training sessions are delivered in a set block. Therefore, any missed sessions that still run will be lost by the individual unable to attend.
- 2. All other terms as above
ONLINE COACHING TERMS & CONDITIONS
- 1. Successful coaching requires consistent contact between coach and client. Therefore, it is essential that you communicate effectively and send your check ins on a weekly basis in a timely manner
- 2. Clients are required to communicate with coach if they need further support at any time
- 3. Coaching payments are non-refundable and refunds will not be issued for any reason, including but not limited to relocation, illness and unused sessions.
- 4. Coaching is an ongoing service. Therefore, no payment pauses are allowed due to holidays, illness etc
- 5. In the case of the coach falling ill or being unable to complete weekly check ins, alternative arrangements will be made
- 6. You must disclose all health information as requested at our initial consultation and keep me updated with any changes to your health status. This includes all medical conditions; physical and mental, injuries, allergies, and medication you are taking. If necessary, you may need to seek clearance from your doctor before participation in the exercise programme I recommend
- 7. Whilst for most people exercise is hugely positive with many health benefits, there remains some risk that I require you to be aware of and for you to sign the PARQ and informed consent form that I provide
- 8. 3 weeks’ notice is required if you wish to end your coaching programme. This allows time to fill your slot
- 9. Coaching payments will be made via direct debit. If you need to cancel or reschedule your direct debit at any time you must speak directly with your coach
